Alright, so real story. I did one of the promotion matches they offer, I put in $100 and got 450$ in promotional $$. So $550 total, believe it or not, wound up at around 12K by the time I played through the required 26K in spins to finish my promotion. However, I did buy some bonus features that cost more than the 10$ or 15$ per spin limit. Anyway. I got an email a few days later and they honored my withdrawal regardless of me breaking the spin limit, I wound up pulling about 4K out off 100$. There "terms and conditions" for their promotions are absolute BS and designed to screw people. So pay attention before using them. Overall, my experience was positive. They did pay me on time, I just wish there was a little more clarity. They also remove the promotional $$ from your withdrawal. So they gave me $450 and then took it back....so really they just wanted me to put $$ in that I'd likely never be able to get back out, lucky for me, I wasnt going to quit on my $100 until it was 0.