I contacted casinomeister in April 2024 over a dispute about unpaid winnings dating back to January 2024 having initially being given the run-around by the casino, to in recent weeks, being blanket ignored. Nobody would respond to my messages, emails, calls and I was at my wits end.Everything about using their Player Arbitration Service (PAB) is clearly laid out and easy to follow. They promptly did what they stated they would and kept me updated at each step. I was informed almost immediately that the casino in question didn’t hold a current casino licence which didn’t bode well for me getting my money as they’re not bound by any regulatory framework. So I didn’t get my hopes up.Yet within 9 days of lodging my complaint with Casinomeisters PAB service, I received an email from the casino confirming my winnings were back in my account able to be withdrawn. Additionally, and quite unexpectedly, the casino also resolved an additional issue I had being arguing with them in tandem to my winnings dispute, over being overcharged on USD deposits and some unauthorised transactions on my card. This wasn’t even included in the PAB I lodged as I intended to dispute this via my bank after I’d received my winnings. But I didn’t need to as they did the right thing on both counts.I can only attribute this to the team at casinomeister, and to the clout of the PAB forcing their hand. So after beating my head against a brick wall for MONTHS, literally causing me no end of stress and angst, in the space of TEN DAYS, I had USD $4790 paid back to me thanks to Max and the casinomeister team and the amazing free PAB Service they offer. I cannot thank or recommend them highly enough!
7229 people found this review useful
Games are super fun. Your Customer Service is outstanding, especially Nicolas. He was on top of my needs and quick to respond. Thank you all!
8371 people found this review useful
They don’t let you withdraw your money. You can keep depositing then when you win you can’t withdraw. Was asked to send photos of passport etc and verified my ID.Still don’t let me withdraw.Place all card details in. Eventually k make one withdrawal but it takes a long time.Then I play more and the next time I try to withdraw it keeps going back into the website with no explanation.All details correct and everything verified. No explanation to why. Contact support: ignored.When you try to withdraw the money is frozen and then returned to the site account not your bank and you can try again and again just can’t take it out. Also minimum withdrawal 100 and no instant withdrawal. Coral, Ladbrokes, bwin etc all have instant withdrawal EASILY without contacting support 20 times and also you can withdraw minimum 5… avoid pitbet at all costs
3932 people found this review useful