You go with a complaint and they will make sure it gets resolved by contacting the corresponding casino.
9896 people found this review useful
just started playing and I cashed out $10 just to see if it was real and I got my money within minutes. will definitely keep playing and recommending this to everyone.
6397 people found this review useful
I had an issue with making a deposit, not realizing I was using an expired bonus code. When I contacted customer service, Edward, the customer service agent was extremely helpful. I've never had a bad experience with them and really enjoy Bitplay.
3701 people found this review useful
I think it is one of the best casinos, I can only recommend it
1332 people found this review useful
One star is too much. After I deposit I get emails with bonus codes for first deposits. I’m asking the support if I’m qualified and get the answer yes. Used it and it wasn’t credited 7 chats later the casino says my fault. Customer support takes ages to answer. Don’t play here
0580 people found this review useful